At Aubin we make authentic garments with integrity because we firmly believe that Better is Greater Than More. We have the confidence to stand by the products we make, which are timeless in design and built to last.
Even the most hard-wearing and cherished item of clothing can get damaged over time, but we believe it’s important to do what we can to extend the life of a garment rather than to throw it away and buy more. If in the unlikely event that one of your Aubin products doesn’t match up to our exacting standards and there’s a manufacturing fault, we would like to try our best to rectify this.
WHAT WE OFFER
If your Aubin product meets our 100-day quality guarantee, (details found here) you may be entitled to our free repair service. Please contact your nearest standalone Aubin store or our Customer Care team by submitting a claim found here. We will then endeavour to repair the item at no cost to yourself where
possible.
For repair or maintenance services outside of our guarantee please contact us to discuss and we can arrange your repair through our repair partners. We will obtain a quote from our repair partners and can arrange shipping for your products to/from them.
LOCAL REPAIR PARTNERS
We have partnered with expert tailors local to our stores in London, Edinburgh and Brighton to carry out our repair services. We want our customers to receive the best care possible to lengthen the life of their garments and these small tailoring businesses have far more experience at this than we do!
REPAIR TIMESCALES
Our repair timescales vary depending upon the exact nature of what is required, as well as the wear and tear of your item. We will of course do our best to make it as seamless a process as possible, taking the time needed but making it a priority to return the garment to you as soon as possible. With that in mind, the process may take anything from 2-4 weeks. We will keep you updated throughout the process.