Since 2008, we have been making authentic garments with integrity because we firmly believe that Better is Greater Than More.
Aubin clothing is inspired by the past, but uses modern design and manufacturing techniques along with long standing partnerships within the clothing industry to create timeless garments that won’t date or deteriorate. That’s better for our community and better for the planet.
OUR PRODUCT CIRCLE
Even the most hard-wearing and cherished item of clothing can get damaged over time or simply fall into the un-loved pile. As the people who made it we believe it’s important to do what we can to extend the life of our garments. Whether it’s through our repair scheme or donation programme, we want to do what we can to keep our clothing on your backs or, if not, responsibly rehomed or recycled.
WHAT WE OFFER
If your Aubin product meets our 365-day quality guarantee, you may be entitled to our free repair service. Please contact your nearest standalone Aubin store or our Customer Care team by submitting a claim found here. We will then endeavour to repair the item at no cost to yourself where possible. For repair or maintenance services outside of our guarantee please contact us to discuss and we can arrange your repair through our repair partners. We will obtain a quote from our repair partners and can arrange shipping for your products to/from them.
Our repair service
We have partnered with expert tailors local to our stores in London, Edinburgh and Salcombe to carry out our repair services. We want our customers to receive the best care possible to lengthen the life of their garments and these small tailoring businesses have far more experience at this than we do!
Our repair timescales vary depending upon the exact nature of what is required, as well as the wear and tear of your item. We will of course do our best to make it as seamless a process as possible, taking the time needed but making it a priority to return the garment to you as soon as possible. With that in mind, the process may take anything from 2-4 weeks. We will keep you updated throughout the process.
DONATE YOUR UNWANTED AUBIN PIECES
Our clothing is designed to withstand the test of time, but if you have Aubin pieces that you no longer want, please return them to us so we can continue their journey.
We have partnered with the charity clothing retailer TRAID to ensure that any unwanted Aubin clothing will either find a new loving home or will be responsibly recycled through one of their recycling initiatives. TRAID have 12 charity shops across London where they take pride in their curated rails. Each sale in one of these stores goes towards TRAID’s many charity partnership projects around the world making the clothing industry better for people and the environment.
As a specialist clothing charity, they meticulously hand sort every donation they receive, cleaning, repairing, reselling or in some particularly sad cases recycling. So, whether you have an item with unrepairable damage, a mini wool jumper that’s been shrunk in a tumble drier or an item that still looks great but just isn’t your thing anymore please click below to follow our simple Reclamation process.
HOW DOES IT WORK
You can bring your unloved Aubin items into any of our standalone stores and receive 15% discount on a new item. Or, if you can’t get in to store, you can apply for a returns label by completing the form below. We will then email you a discount code once we have received your donation.
- Start your Donation Process here
ITEMS WE ACCEPT
We will happily accept the following AUBIN
items. This includes items that are damaged and beyond repair.
- Clothing including shirts, t-shirts,
trousers, shorts, knitwear, coats and swimwear. - Accessories including canvas
bags, leather belts, hats, socks, scarves and gloves. - Footwear including any from
our footwear partnerships trainers, leather shoes and boots. - Homeware including blankets,
throws and anything made by Aubin. - Aubin & Wills clothing
and accessories that date back to our original iteration.
We will only accept donations of AUBIN
branded products. Donations must be dry but do not need to be clean or
ironed. Woollen donations must be moth-free.
TERMS AND CONDITIONS
1. Donations can only be accepted from within the UK at this time.
2. A discount code for 15% off your next purchase will be generated upon receipt of donation, either in store or by postal return to our Soho store.
3. There is no limit to the number of items you may donate.
4. We will accept donations that fulfil the following criteria:
• We will only accept donations of Aubin branded products.
• We will accept items in any condition, including items that are extensively damaged and beyond reasonable repair.
• Donations must be dry but do not need to be clean or ironed.
• Woollen donations must be moth-free.
Making your Donation
5. Instore donations should be handed directly to a member of the Aubin team during normal opening hours for processing. We ask that you please do not leave donations outside our shops.
6. Donations can be sent to our Soho store, free of charge, upon us receiving your request a returns label will be sent to you.
7. Once a donation has been made Aubin cannot return the item to the customer.
8. It will be considered that a customer has made a donation, and we have accepted it from you, either at the point when an item is handed over in store or received into store via post. In the unusual event that an item is lost in the post, and we don’t receive it unfortunately a discount code cannot be issued.
Receiving your Discount
9. Once a donation has been made a one-time use discount code will be gifted to you for 15% off your next Aubin order.
10. If the donation is made in store the discount can be used in store or a code emailed to use online. There will be no time limited to using your discount code.
11. Online donations will be checked once received in store and then a discount code will be emailed to you.
12. A discount code will only be issued once a donation is received and checked for the above acceptable conditions.
13. The discount code can be used only once and on full-price items only not on sale items.
14. A discount code can be claimed either in store or online.
15. A discount code is valid for a single claim and not multiple times
Our use of your donation
16. Your donation will be sent to our charity partner TRAID. Items may then be sold in TRAID stores, sold to textile processors within the UK to then be exported or may be recycled. TRAID is a registered charity in England and Wales (297489), partnering with Rights Education And Development Centre (READ). READ is registered under the Tamil Nadu Societies Registration Act 1975.
