If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Once your order has been received, you should receive an automatic confirmation email. If you have not received a confirmation email after 1 hour then it is likley that your order has not been placed. Please check the email address on your account and check your junk folders before contacting us on info@aubinandwills.com and we can check your order status.

We completely get it, we change our minds too! Should you wish to cancel your order, please contact us on info@aubinandwills.com as soon as possible.

Unfortunately we will be unable to cancel your order if it has already been shipped. Should we be unable to cancel your order, you can return for a refund.

Unfortunately, once an order is placed, we cannot guarantee that we are able to add to your order. Please contact us as soon as possible on info@aubinandwills.com and we will see what we can do.

We offer free UK standard delivery for all UK orders over £80*.

For standard UK shipping we have a flat fee of £3.99.

We offer an UK express delivery service for £5.99

A next day UK delivery service is £8.99.

London Deliveries: Selected inner London Postcodes only

Same Day Service £3.99 (Delivered between 08:00 and 20:00). 

Next Day Service £2.99 (delivered between 07:00 and 20:00).

International shipping charges are variable and will depend on your location. Please see our delivery information for further details.

*Subject to sale periods

We use Royal Mail Tracked service. This means your order will be delivered by your usual Royal Mail postal service. You will receive a unique tracking reference number meaning your order is traceable right through to delivery. You do not need to sign for your order. If you are not in, you will receive a slip giving instructions for re-delivery or collection of your order.

For our Next Day and Express International services we use DHL.

Our London express service with QUIVER operates within selected inner London postcodes only. If your postcode is covered with this service our QUIVER same day and next day options will be available at checkout.

Yes, all UK orders over £80*, depending upon your location, qualify for free shipping.

Free International shipping thresholds are variable and will depend on your location. Please see our delivery information for further details.

*Subject to sale periods

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Local duties and taxes are included on all international orders. That means, the price you see is the price you pay and you will receive your order with no further charges.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. For standard UK shipping, please allow 48 hours after your fulfilment notification for delivery and 24 hours for express shipping. If you still have not recieved your parcel after this time-frame, please contact us on info@aubinandwills.com and we will be happy to help.

Yes, we offer a click and collect service to both our Newburgh Street, London and George Street, Edinburgh stores. Simply select the collect option at checkout and your order will be available for collection the same day.

Yes, the person receiving the parcel will be required to sign for the parcel, although this does not need to be the person that made the order or payment.

For UK returns we use Royal Mail Tracked returns - a returns label is included in your order. All returns will be charged a flat rate of £3.50 and will be deducted from your refund once processed.

To request a returns label, please email info@aubinandwills.com with the items you wish to return and the reason for your return and we will be happy to provide your returns label.

Then take your package to your nearest Post Office and present them with the QR code provided on your returns label, where they will print the label and send to us.

International returns can be organised through Aubin at the rates outlined below, simply write to us at info@aubinandwills.com and we can arrange your return for you. The returns charge will be deducted from your refund, available in our Delivery & Returns guidelines, and you will not be liable for any further duties or taxes when returning to the UK. 

All UK returns incur a flat fee of £3.50 through Royal Mail Tracked returns and the cost will be deducted from your refund.

International returns rates depend on your location, and are outlined in our Delivery & Returns guidelines.

Please contact us on info@aubinandwills.com and we will be happy to provide you with a new one.

Got the wrong size? Exchanges are absolutely FREE including returns and onward delivery charges an all UK orders. Please indicate on your packing slip what item you would like to exchange and return to us using the pre-paid postage label provided.

All International orders are ineligible for exchange and must be returned to us using the process outlined in our Delivery & Returns guidelines.

We advise customers to read our size guides before buying to ensure you get the right size first time to avoid disappointment.

You can bring your item directly to any of our standalone stores; Soho, Edinburgh or Brighton. We will be happy to complete the returns process. Please make sure you have your order confirmation and delivery note with you.

We currently offer the following payment methods; Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Shop Pay, Klarna, Discover, Diners Club, Maestro, Bancontact and iDEAL.

Once your return arrives with us, the process of the return may take up to 1 working days at busy periods, however we typically aim to process returns within 5 business days. Refunds may take another 5 working days to appear in your account, depending on who you bank with.

We do offer a repair service to help extend the life of your Aubin product. We use local tailors to undertake our repairs. Please go to our Repairs Page or visit one of our stores for more details.

We work hard with our factories to ensure that all of our products are built to last. Please read and follow all washcare instructions carefully to extend the life of your product.

We strive to ensure all of our products are built to last. If you believe that your garment is faulty, or not up to the quality you expect from us, please contact us on info@aubinandwills.com and we can advise on next steps.

Please refer to our Privacy Policy here for more details on the information we hold and how we use it. Please note that we do not hold your payment details.

Please refer to our contact page here for more information on how to contact us.