guarantee claim
Please fill out the claim form below and we will get back to you as quickly as possible with how we can resolve your fault.
FREE DELIVERY ON ALL UK ORDERS OVER £100
GET 15% OFF* AND FREE UK RETURNS ON YOUR FIRST ORDER (*FULL PRICE ITEMS ONLY)
REFER A FRIEND FOR 25% OFF YOUR NEXT ORDER
100 DAY AUBIN QUALITY GUARANTEE
PREMIUM LONDON SAME DAY / NEXT DAY SERVICE NOW AVAILABLE
WRONG SIZE? FREE EXCHANGES ON ALL UK ORDERS.
We don’t just throw these words around; we really mean it! At Aubin we go out of our way to ensure the quality of our products. It is in our DNA to make clothing that will look and feel as good to wear now as it will in many years to come. We do this by working with trusted manufacturers who we have known for many years, using premium fabrications and timeless designs, inspired by the past, that won’t date with fashion fads.
Every stage of our production is quality controlled, but on the rare occasion that something slips through the net, we want to know so please do get in touch!
Therefore, we offer the Aubin Quality Guarantee* to you, our valued friends and customers.
- Any Aubin product comes with a 1 year quality guarantee. We will refund, replace or repair goods which are faulty or do not live up to our quality expectations within 365 days of purchase.
- Clothing must have been washed according to our garment wash care instructions (found on the inside label).
- Our guarantee covers manufacturing quality and faults but does not cover self-inflicted damage (e.g. stains, rips or shrinkage where washing instructions have not been followed).
- You will require your proof of purchase.
- Refunds are only available for purchases made through www.aubinandwills.com. However, products purchased through other channels are still eligible for an exchange or repair.
- All items must be returned to Aubin for inspection prior to approval.
- This guarantee is subject to change and is issued on the sole discretion of Aubin. Aubin retains the right to remove this guarantee at any time.
Please fill out the claim form below and we will get back to you as quickly as possible with how we can resolve your fault.
Everything we do at Aubin is inspired by British heritage and cultural identity. Primarily, but not exclusively, inspired by post war British design and cultural references which interest and excite us. We work hard to create products which whilst inspired by history are very much contemporary and relevant to today. We encourage intelligent choices promoting a message of quality above quantity. We make clothing that will be worn and cherished for many years to come, and are proud to be a Certified B Corporation.