SHIPPING
UK SHIPPING
> FREE Standard Delivery: over £100 ROYAL MAIL (2-5 business days) £3.99 on Orders up to £100
> FREE Standard Delivery: over £100 24/7 INPOST LOCKERS (2-3 business days) £3.99 on Orders up to £100
> Express service: ROYAL MAIL £5.99 (1-2 business days).
> 1-2 days Collection service: DPD £4.99 Ship to shop: choose from one of 3 DPD pickup parcelshops that is convenient for you.
> Next Business Day service: DHL £8.99 order before 3pm (Mon-Thurs)
> QUIVER Service: Selected inner London Postcodes only
Same Day Service £3.99 (Delivered between 08:00 and 20:00).
Next Day Service £2.99 (delivered between 07:00 and 20:00).
We aim to process and despatch all orders within 24 hours Monday-Friday. Orders placed on Saturday-Sunday will be processed and dispatched on Monday.
We use Royal Mail Tracked Service and therefore ask for you to allow up to 48 hours from dispatch for standard shipping and 24 hours for express shipping for your order to arrive.
Next Business Day services are provided through DHL. The order cut off time for our Next Business Day service is 3pm. Any orders placed using this service after 3pm will roll across to next available dispatch service.
Our London express service with QUIVER operates within 1-3 London postcodes only. If your postcode is covered with this service our QUIVER same day and next day options will be available at checkout.
During busy periods, including our sale, dispatch and delivery may take a little longer.
INTERNATIONAL SHIPPING
> Germany, France, Portugal, Netherlands, Cyprus, Malta, Austria: Standard €10 (FREE for orders over €250), Express €25
> Norway: Standard Kr 250 (FREE for orders over Kr3000), Express Kr350
> Switzerland: Standard CHF10 (FREE for orders over CHF25), Express CHF30
> Rest of Europe: Express €30 (FREE for orders over €250)
> Ireland: Standard €10, (FREE for orders over €200), Express €25
> USA: Standard $5 (FREE for orders over $250), Express $10
> Canada: Express $50 (FREE for orders over $350)
> Australia & New Zealand: Standard $10 (FREE for orders over $200), Express $20
> Rest of World: Express £25 (FREE over £250)
We aim to process and despatch all orders within 24 hours Monday-Friday. Orders placed on Saturday-Sunday will be processed and despatched on Monday.
Due to customs and border control, parcels being sent outside the UK can be subject to delays. Please allow 10-14 days for your parcel to arrive, however it is often delivered quicker than this.
DUTIES & TAXES
Local duties and taxes are included on all international orders. That means, the price you see is the price you pay and you will receive your order with no further charges.
RETURNS
RETURNS POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to return your item to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.
We encourage customers to look at our size guides prior to ordering to ensure you get the right fit first time.
Unfortunately manufacturing faults do occasionally occur. If you believe your item is faulty or not up to the standards you expect from us, please contact us on info@aubinandwills.com and we will advise on what to do next.
UK RETURNS PROCESS
For UK returns we use Royal Mail Tracked returns. All returns will be charged at £3.50 which will be deducted from your refund.
Simply indicate on your packing slip your reason for return, pack your items, follow the return portal steps, generate your QR code then hand over at your nearest Post Office.
Detailed instructions are provided at the bottom of your packing slip and via the returns portal. Use your 'Order Delivered' email to access the Returns Portal using the link at the bottom of the page.
If you are having difficulties with the returns process please contact us using our contact form and we will be happy to provide you with a new label to print at home or scan at your local Post Office branch.
INTERNATIONAL RETURNS PROCESS
International returns can be organised with our dedicated portal: https://returnsportal.shop/aubin
The returns charge will be deducted from your refund and you will not be liable for any further duties or taxes when returning to the UK.
> Europe €30
> Norway: Kr350
> Switzerland: CHF30
> Ireland: €25
> USA: $30 - For orders over $250, returns are free
> Canada: $50
> Australia & New Zealand: $50
> Rest of World: £50
We recognise that our international returns charge rates are expensive and we subsidise these against the rates our carriers charge us. You are welcome to return your package to us using your own service, however we must stress that should you return to us directly, you will be liable to pay UK duty and taxes which will unfortunately not be refundable by Aubin.
REFUNDS
Once your return arrives with us, the process of the return may take up to 10 working days at busy periods, however we typically aim to process returns within 5 working days.
Refunds may take another 5 working days to appear in your account, depending on who you bank with.
Please note that any shipping charges paid on your original order are non-refundable.
EXCHANGES
Got the wrong size? Exchanges are absolutely FREE including returns and onward delivery charges on all UK orders.
Contact us here to organise your exchange.
All International Orders are ineligible for exchange, please follow our International Returns Process to have your order returned to us.
We advise customers to read our size guides before buying to ensure you get the right size first time to avoid disappointment.
Customer Care
Need assistance? We are here to help, please get in touch with us using one of the methods below.