Pelham Zip Neck Jumper
Description
Composition
65% Wool/35% Nylon
Washcare
Hand wash only
Delivery & Returns
UK Shipping
FREE standard delivery on all UK Orders over £100
InPost 24/7 Lockers & Shops (2-3 Business days) Free delivery over £100
Express service £5.99 (1-2 Business days).
DPD Ship to Shop £4.99 (1-2 Business days)
We also offer a next business day service for £8.99.
Click here for more details.
London Deliveries:
Same Day Service £3.99 (Delivered between 08:00 and 20:00).
Next Day Service £2.99 (delivered between 07:00 and 20:00).
International Shipping
| Region | FREE Shipping Order Value | Standard Shipping Cost | Express Shipping Cost | Returns Charge |
| Germany, France, Portugal, Netherlands, Cyprus, Malta, Austria |
|
|
|
€10 |
| Switzerland | CHF250 |
CHF10
|
CHF30
|
CHF30
|
| Norway | Kr3000 |
Kr250
|
Kr350
|
Kr350
|
| Rest of Europe |
€250
|
NA
|
€30
|
€30
|
| USA | $100 | $5 |
€10
|
€30
|
| Canada | $250 | NA | $50 | $50 |
| Australia & NZ | $200 | $10 | $20 | $50 |
| Rest of World | £250 | NA | £25 | £50 |
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to return your item to us.
Aubin Quality Guarantee
We offer a 365-day quality guarantee. Check here for details.
Exchanges
Wrong size? Exchanges are absolutely FREE on all UK orders.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.
We encourage customers to look at our size guides prior to ordering to ensure you get the right fit first time.
Unfortunately manufacturing faults do occasionally occur. If you believe your item is faulty or not up to the standards you expect from us, please contact us on info@aubinandwills.com and we will advise on what to do next.
Returns Process
For UK returns we use DPD Tracked returns. All returns will be charged at £3.50 which will be deducted from your refund.
Simply indicate on your packing slip your reason for return, pack your items, follow the return portal steps by clicking here.
Generate your QR code then hand over at your nearest pick up location.
Detailed instructions are provided at the bottom of your packing slip and via the returns portal.
If you having difficulty with the returns process please contact us using our contact form and we will be happy to provide you with a new label to print at home or scan at your local drop off location.
International Returns
International returns can be organised through Aubin at the rates outlined above, simply write to us at info@aubinandwills.com and we can arrange your return for you. The returns charge will be deducted from your refund and you will not be liable for any further duties or taxes when returning to the UK.
We recognise that our international returns charge rates are expensive and we do subsidise against the rates we pay to our providers. You are welcome to return your package to us using your own service, however we must stress that should you return to us directly, you will be liable to pay UK duty and taxes which will unfortunately not be refundable by Aubin.
