Aubin Gift Card

Our gift cards make the perfect choice. Just choose your value and your physical gift card can be posted to you or directly to the recipient.

UK Shipping

FREE standard delivery on all UK orders over £100. Charged at £3.99 on orders below £100 (2-4 business days).

Express service £5.99 (1-2 Business days).

We also offer a next business day service for £8.99.

Click here for more details.

London Deliveries:

Same Day Service £3.99 (Delivered between 08:00 and 20:00).

Next Day Service £2.99 (delivered between 07:00 and 20:00).

International Shipping 

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to return your item to us.

Aubin Quality Guarantee

We offer a 100-day quality guarantee. Check here for details.

Returns Process

For UK returns we use Royal Mail Tracked returns. Your order will include a pre-paid returns label or QR code to use.  All UK returns will be charged at £3.50 which will be deducted from your refund.

Exchanges

Wrong size? Exchanges are absolutely FREE on all UK orders.

***UK GUARANTEED CHRISTMAS ORDER DEADLINES*** 

Standard – 20th( 3pm)  

Next Business Day – 21st (3pm).  

Express – 23rd December 2pm).   

*Our guarantee is based on Royal Mail and DHL Christmas delivery promises (more details can be found at Royal Mail: here and DHL: here. We will ensure that all orders placed before 2pm 23rd December receive the appropriate postage solution to be received before Christmas day. If for any reason your order is not delivered before Christmas you will be entitled to free returns and a full refund on your original shipping charge. 

***INTERNATIONAL GUARANTEED CHRISTMAS ORDER DEADLINES*** 

Standard – 16th  (3pm)  

Express – 18th (3pm)  

All orders will be delivered before 24th December 

We have a 30-day return policy, which means you have 30 days after receiving your order to return your item to us. 

*** CHRISTMAS RETURNS POLICY*** 

All orders made between 1st November - 10th December 2024 can be returned up until 7th January 2025. All purchases made after 10th December will follow our standard returns policy. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. 

We encourage customers to look at our size guides prior to ordering to ensure you get the right fit first time. 

Unfortunately manufacturing faults do occasionally occur. If you believe your item is faulty or not up to the standards you expect from us, please contact us on info@aubinandwills.com and we will advise on what to do next. 

Returns Process 

For UK returns we use Royal Mail Tracked returns. All returns will be charged at £3.50 which will be deducted from your refund. 

Simply indicate on your packing slip your reason for return, pack your items, follow the return portal steps, generate your QR code then hand over at your nearest Post Office. 

Detailed instructions are provided at the bottom of your packing slip and via the returns portal Use your 'Order Delivered' email to access the returns portal using the link at the bottom of the page.

If you having difficulity with the returns process please contact us using our contact form and we will be happy to provide you with a new label to print at home or scan at your local Post Office branch. 

Customers returning products from outside the UK will be responsible for all costs associated with returning their order. We recommend that all customers returning items from outside the UK do so through a registered trackable service to ensure your items reach us safely. Aubin will not be held responsible for any items that fail to reach us.